Loan Servicing Specialist

The Cooperative Bank of Cape Cod; Hyannis (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous 401(k) match

Tuition reimbursement

Job summary

The Cooperative Bank of Cape Cod is looking for a Loan Servicing Representative to provide exceptional service throughout the loan life cycle. This role involves servicing consumer and residential mortgage loans, ensuring compliance, and resolving inquiries promptly.

The ideal candidate will have a High School Diploma and 2-3 years of experience in a banking environment. Excellent communication skills and attention to detail are crucial. Benefits include health, dental, vision insurance, and a generous 401(k) match.

Qualifications

• 2-3 years of administrative experience in banking or financial environment.
• Experience with secondary market loans highly preferred.
• Ability to maintain confidentiality with tact and diplomacy.

Responsibilities

• Deliver responsive, accurate service and resolve customer inquiries.
• Maintain and service consumer and residential loan accounts.
• Perform quality control reviews and verify loan data.
• Monitor and support escrow accounts and insurance requirements.
• Collaborate with colleagues across departments for seamless service.

Skills

Customer service skills

Attention to detail

Problem-solving abilities

Organizational skills

Communication skills

Teamwork

Education

High School Diploma/GED

Tools

Fiserv

Job description

The Cooperative Bank of Cape Cod is looking for a Loan Servicing Representative to provide exceptional service throughout the loan life cycle. This role involves servicing consumer and residential mortgage loans, ensuring compliance, and resolving inquiries promptly.

The ideal candidate will have a High School Diploma and 2-3 years of experience in a banking environment. Excellent communication skills and attention to detail are crucial. Benefits include health, dental, vision insurance, and a generous 401(k) match.