Mortgage Servicing Call Center: Remote-Optional Specialist

TexasBank; Fort Worth (TX); Hybrid; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

TexasBank in Fort Worth, TX, is seeking a Loan Servicing Call Center Specialist to handle borrower inquiries, process payments, and manage escrow details. You will educate customers on loan options and ensure compliance with federal and investor guidelines.

This role requires 1–3 years in customer service, strong communication, and the ability to navigate multiple systems. Hybrid work is available in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent; associate/bachelor preferred.
• 1–3 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to handle sensitive conversations professionally and empathetically.
• Basic mortgage concepts; willingness to learn.
• Detail-oriented with strong organizational skills.

Aufgaben

• Serve as primary contact for borrowers via phone, email, or chat on mortgage servicing inquiries.
• Provide clear and accurate information about accounts, payments, escrow, and payoff requests.
• Explain loan terms and servicing options clearly and professionally.
• Escalate complex issues or regulatory risks appropriately.
• Maintain accurate records of interactions and meet performance metrics.
• Ensure compliance with CFPB, RESPA, FDCPA, FHA, and government guidelines.

Kenntnisse

Customer service

Call center experience

Mortgage knowledge

Ausbildung

High school diploma

Tools

MSP

Black Knight

Jobbeschreibung

TexasBank in Fort Worth, TX, is seeking a Loan Servicing Call Center Specialist to handle borrower inquiries, process payments, and manage escrow details. You will educate customers on loan options and ensure compliance with federal and investor guidelines.

This role requires 1–3 years in customer service, strong communication, and the ability to navigate multiple systems. Hybrid work is available in a fast-paced environment.