Mortgage Retention Specialist I

PHFA Pennsylvania Housing Finance Agency; Harrisburg (Dauphin County); On-site; USD 40,000 - 55,000; Full time

Job summary

The PHFA Pennsylvania Housing Finance Agency is looking for a Home Retention Representative in Harrisburg, PA. This role involves managing Non-FHA and FHA mortgage loans that are 1-2 months delinquent, requiring handling of a high volume of calls while ensuring timely communication with borrowers.

Ideal candidates will possess strong communication skills, organizational abilities, and a minimum of one year of experience in the mortgage or collections field. A high school diploma or GED is required, with an associate’s degree preferred.

Join us at PHFA, where diversity and equal opportunity are at the forefront of our hiring initiatives.

Qualifications

• High school diploma or GED required.
• At least one year of experience in mortgage or collections preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Manage inbound and outbound calls with a minimum of 160 calls per day.
• Maintain and manage an auto-queue for delinquent accounts.
• Document all activity on each account in the servicing system.
• Research designated websites for current contact information.

Skills

Communication skills

Organizational abilities

Multi-tasking

Team mentality

Education

High school diploma or GED

Associate’s degree or higher preferred

Job description

The PHFA Pennsylvania Housing Finance Agency is looking for a Home Retention Representative in Harrisburg, PA. This role involves managing Non-FHA and FHA mortgage loans that are 1-2 months delinquent, requiring handling of a high volume of calls while ensuring timely communication with borrowers.

Ideal candidates will possess strong communication skills, organizational abilities, and a minimum of one year of experience in the mortgage or collections field. A high school diploma or GED is required, with an associate’s degree preferred.

Join us at PHFA, where diversity and equal opportunity are at the forefront of our hiring initiatives.