Mortgage Servicing Associate — Onboarding & Support

FNB Corporation; Hermitage (Mercer County); Hybrid; USD 36,000 - 52,000; Full time

Job summary

FNB Corporation is seeking a Mortgage Servicing Representative 1 in Hermitage, PA. This role supports the Mortgage Care Center by handling customer calls, processing payoff requests, and onboarding new mortgage customers to ensure smooth loan servicing.

You'll assist with payments, escrow, taxes, and related inquiries while maintaining accurate records and escalating issues as needed. The position emphasizes strong communication, organizational skills, and knowledge of mortgage servicing

Qualifications

• High School diploma or GED required.
• 0+ years related experience preferred (entry level).
• Excellent written and verbal communication skills; customer-focused."
• Strong organizational and analytical abilities; attention to detail.

Responsibilities

• Handle inbound customer calls related to mortgage servicing questions.
• Process mortgage payoff requests and provide accurate payoff information.
• Conduct welcome calls to new mortgage customers and explain loan servicing details.
• Assist customers with payment inquiries, escrow, taxes, and insurance.
• Document interactions accurately in servicing systems and escalate complex issues when needed.

Skills

Customer service

Communication

Microsoft Excel

MS Word

Phone skills

Education

High School diploma or GED

Tools

GSE investor servicing

Fiserv Premier

Job description

FNB Corporation is seeking a Mortgage Servicing Representative 1 in Hermitage, PA. This role supports the Mortgage Care Center by handling customer calls, processing payoff requests, and onboarding new mortgage customers to ensure smooth loan servicing.

You'll assist with payments, escrow, taxes, and related inquiries while maintaining accurate records and escalating issues as needed. The position emphasizes strong communication, organizational skills, and knowledge of mortgage servicing