Homeowner Mortgage Services Coordinator

Habitat-For-Humanity-Philadelphia-1; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403b plan

Paid vacation and holidays

Job summary

Habitat for Humanity Philadelphia is seeking a Mortgage Services Specialist in the Homeowner Services department to support administrative and coordination duties from pre-settlement through post-keys engagement. You will work with Habitat homeowners, program teams, and leadership to ensure efficient processes and accurate documentation.

The role requires strong communication, confidentiality, and ability to handle sensitive information.

Qualifications

• Minimum 3 years of administrative experience in housing-related work.
• Bachelor's degree or equivalent combination of education and experience.
• Strong communication skills to engage homeowners, staff, and partners.
• Proficiency in Microsoft Excel, Outlook, and Office; Salesforce a plus.

Responsibilities

• Prepare documentation for pre- and post-settlement processes, mortgage and home sale paperwork, and foreclosure-related documents.
• Manage homeowner notifications during sale and post-keys processes.
• Coordinate walk-through inspections with homeowners and Build Team prior to closing.
• Leverage software to complete required documents and maintain accurate data records.
• Data collection and reporting across systems used by the department (Salesforce, SharePoint, etc.).
• Coordinate Home Dedications with Program Manager and support workshops and communications.
• Create and organize digital and paper files, ensuring file hygiene and up-to-date contact information.

Skills

Administrative experience

Strong communication

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

SharePoint

Home Keeper

Next Century

Zip Forms

Job description

Habitat for Humanity Philadelphia is seeking a Mortgage Services Specialist in the Homeowner Services department to support administrative and coordination duties from pre-settlement through post-keys engagement. You will work with Habitat homeowners, program teams, and leadership to ensure efficient processes and accurate documentation.

The role requires strong communication, confidentiality, and ability to handle sensitive information.