Mortgage Recording Supervisor

INDECOMM; Saint Paul (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Indecomm in Saint Paul, MN seeks a Mortgage Recording Supervisor to oversee workflow, ensure accurate documentation, and deliver quality customer service while coaching direct reports.

You will manage process improvements, track turn times, assign tasks, and coordinate with offshore teams in India. The role emphasizes training materials creation and remote workforce guidance.

This exempt, full-time position offers hands-on leadership in a fast-paced mortgage operations environment.

Responsibilities

• Manage continuous process improvement for intake, processing and tracking of recorded documents, database, filing, proofing, processing and assembly of documents, etc.
• Track and meet turn time for the process through daily reports. Ensure documents are recorded in a timely manner with no backlog.
• Assign responsibilities to the team members and track completion. This includes rejections, exceptions, and other offshore clarifications/queries.
• Communicate with management on any and all issues/concerns and keep open communication with all internal groups.
• Interface with other supervisors regarding rejected documents and standard procedures that may require review with their team members.
• Adapt quickly to new processes and communicate (verbal, written and spreadsheet updates) new processes to team members and affiliate in India;.
• Communicate daily with the co-workers in India regarding training, processing issues and updates.
• Create and provide training materials and direction for processing remote workforce.

Job description

Position Title: Mortgage Recording Supervisor

Classification: Exempt /Full-Time

Location: St. Paul, MN

'Indecomm is an Equal Employment Opportunity Employer'

Job Summary

Manage and oversee the overall workflow processes for mortgage recording, ensuring fast and accurate documentation; quality customer service, and serving as the supervisor in providing training/coaching to direct reports/team members.

Responsibilities

• Manage continuous process improvement for intake, processing and tracking of recorded documents, database, filing, proofing, processing and assembly of documents, etc.
• Track and meet turn time for the process through daily reports. Ensure documents are recorded in a timely manner with no backlog.
• Assign responsibilities to the team members and track completion. This includes rejections, exceptions, and other offshore clarifications/queries.
• Communicate with management on any and all issues/concerns and keep open communication with all internal groups.
• Interface with other supervisors regarding rejected documents and standard procedures that may require review with their team members.
• Adapt quickly to new processes and communicate (verbal, written and spreadsheet updates) new processes to team members and affiliate in India;.
• Communicate daily with the co-workers in India regarding training, processing issues and updates.
• Create and provide training materials and direction for processing remote workforce.

Manage/supervise Team Members/temporary Staff

• Conduct a needs assessment and determine appropriate team / temporary staff level.
• Provide guidance and direction to team members towards their professional development.
• Identify training needs, plan and train staff, and ensure updated procedures are in place
• Track team productivity metrics, accuracy and turn time.
• Develop and create team initiatives.
• Conduct staff performance reviews and plan corrective action.
• Maintain and update job descriptions as needed.
• Monitor, verify, track, and approve time and attendance for all team members.

Administrative

• Process mortgage documents to include rejections and resubmissions.
• Proof incoming documents and anticipate any issues regarding implementation of process changes.
• Daily maintenance of various spread sheets.
• Serve as backup/assist the recording team when workload dictates.
• Create/generate e-mails, memos, general correspondence, and procedure manuals.
• Provide detailed information in one-on-one and small/large group situations to customers, clients and other employees of the organization.
• Attend and convene various meetings (e.g., team reviews, remote team calls)
• Test, develop and implement standardized processing procedures facilitating production on systems developed by IT.