Mortgage Recording Lead — Process Improvement & Training

INDECOMM; Saint Paul (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Indecomm in Saint Paul, MN seeks a Mortgage Recording Supervisor to oversee workflow, ensure accurate documentation, and deliver quality customer service while coaching direct reports.

You will manage process improvements, track turn times, assign tasks, and coordinate with offshore teams in India. The role emphasizes training materials creation and remote workforce guidance.

This exempt, full-time position offers hands-on leadership in a fast-paced mortgage operations environment.

Responsibilities

• Manage continuous process improvement for intake, processing and tracking of recorded documents, database, filing, proofing, processing and assembly of documents, etc.
• Track and meet turn time for the process through daily reports. Ensure documents are recorded in a timely manner with no backlog.
• Assign responsibilities to the team members and track completion. This includes rejections, exceptions, and other offshore clarifications/queries.
• Communicate with management on any and all issues/concerns and keep open communication with all internal groups.
• Interface with other supervisors regarding rejected documents and standard procedures that may require review with their team members.
• Adapt quickly to new processes and communicate (verbal, written and spreadsheet updates) new processes to team members and affiliate in India;.
• Communicate daily with the co-workers in India regarding training, processing issues and updates.
• Create and provide training materials and direction for processing remote workforce.

Job description

Indecomm in Saint Paul, MN seeks a Mortgage Recording Supervisor to oversee workflow, ensure accurate documentation, and deliver quality customer service while coaching direct reports.

You will manage process improvements, track turn times, assign tasks, and coordinate with offshore teams in India. The role emphasizes training materials creation and remote workforce guidance.

This exempt, full-time position offers hands-on leadership in a fast-paced mortgage operations environment.