Mortgage Recording Supervisor

Indecomm-Global-Services; Saint Paul (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

Indecomm-Global-Services in St. Paul, MN seeks a Mortgage Recording Supervisor to oversee mortgage document recording workflows, ensure rapid, accurate documentation, and provide coaching to team members.

The role requires extensive mortgage document knowledge, Notary guidelines, and strong English communication, with a focus on reducing backlog and maintaining quality service. This is a full-time position with the Post Close Hub.

Qualifications

• Extensive knowledge of mortgage documents, formats, and guidelines.
• Knowledge of recording systems and workflows.
• Notary guidelines/regulations knowledge.
• Strong English language skills, both written and verbal.
• Proficiency with MS Word/Excel/Outlook and in-house software.

Responsibilities

• Manage and oversee the recording processes of mortgage documents.
• Track turn times and ensure timely processing with minimal backlog.
• Assign work and supervise team members, including offshore coordination.
• Provide training and coaching to direct reports and remote staff.
• Communicate issues with management and maintain clear internal communication.

Skills

Mortgage documents knowledge

Notary guidelines/regulations

English language proficiency

Document management

Education

High school diploma or GED

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

About the Organization Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

Location St. Paul, MN

Description

Position Title: Mortgage Recording Supervisor

Classification: Exempt /Full-Time

Location: St. Paul, MN

Indecomm is an Equal Employment Opportunity Employer

JOB SUMMARY:

Manage and oversee the overall workflow processes for mortgage recording, ensuring fast and accurate documentation; quality customer service, and serving as the supervisor in providing training/coaching to direct reports/team members.

RESPONSIBILITIES:

Manage and oversee the recording processes of mortgage documents:

• Manage continuous process improvement for intake, processing and tracking of recorded documents, database, filing, proofing, processing and assembly of documents, etc.
• Track and meet turn time for the process through daily reports. Ensure documents are recorded in a timely manner with no backlog.
• Assign responsibilities to the team members and track completion. This includes rejections, exceptions, and other offshore clarifications/queries.
• Communicate with management on any and all issues/concerns and keep open communication with all internal groups.
• Interface with other supervisors regarding rejected documents and standard procedures that may require review with their team members.
• Adapt quickly to new processes and communicate (verbal, written and spreadsheet updates) new processes to team members and affiliate in India;.
• Communicate daily with the co-workers in India regarding training, processing issues and updates.
• Create and provide training materials and direction for processing remote workforce.

Manage/supervise team members/temporary staff:

• Conduct a needs assessment and determine appropriate team / temporary staff level.
• Provide guidance and direction to team members towards their professional development.
• Identify training needs, plan and train staff, and ensure updated procedures are in place
• Track team productivity metrics, accuracy and turn time.
• Develop and create team initiatives.
• Conduct staff performance reviews and plan corrective action.
• Maintain and update job descriptions as needed.
• Monitor, verify, track, and approve time and attendance for all team members.

Administrative:

• Process mortgage documents to include rejections and resubmissions.
• Proof incoming documents and anticipate any issues regarding implementation of process changes.
• Daily maintenance of various spread sheets.
• Serve as backup/assist the recording team when workload dictates.
• Create/generate e-mails, memos, general correspondence, and procedure manuals.

• Provide detailed information in one-on-one and small/large group situations to customers, clients and other employees of the organization.
• Attend and convene various meetings (e.g., teamreviews, remote team calls)
• Test, develop and implement standardized processing procedures facilitating production on systems developed by IT.

Position Requirements

REQUIREMENTS:

• Extensive knowledge of mortgage documents, formats, and procedures guidelines.
• In-depth knowledge of Company’s Recording systems (typically learned on the job);
• Knowledge of internal workflows and procedures specific to the department, and organization infrastructure (typically learned on the job).
• Management and supervisory practices and procedures.
• Familiar with Notary guidelines/regulations (serve as “Notary” for the Company)
• Command of the English language (both verbal and written), to include proper grammar and punctuation.
• Basic math aptitude, and cognitive of Company’s budgeted guidelines.
• Microsoft Office (i.e., Word, Excel, and Outlook), internet research; and in-house software: (typically learned on the job)

PREFERRED SKILLS

• Ability to develop cohesive working relationships with all internal and external customers (US and abroad)
• Effective communication (verbal and written) and interpersonal skills.
• Ability to manage a large number of documents, with a attention to detail and accuracy;
• Ability to supervise/coach, and motivate, team members.
• Provide training to team members, ensuring they comprehend and understand the information/systems.
• Ability to research, analyze, and interpret data, make recommendations/decisions.
• Ability to quickly analyze a situation/troubleshoot problems that may develop in document processing.
• Test systems, use deductive reasoning, and adapt to changes/updates on a continuous basis.
• Organize, and delegate workload, ensuring deadlines are met.
• Ability to work in a fast pace, team-oriented environment.
• Flexible work hours, adaptable, with the ability to work independently or in a team setting.

QUALIFICATIONS/EDUCATION/EXPERIENCE AND TRAINING

High school diploma or GED. Associate’s degree, or equivalent, in related field from a two-year college/technical school; and 2 years related work experience, or equivalent combination of education and/or experience. Knowledge of real estate (mortgage) documents and county documents recording process is a must.

Physical Requirements:

This position requires you to be able to lift up to 25 pounds.

Req Number MOR-26-00011

Salary Range

Position Mortgage Recording Supervisor

Division Post Close Hub

Open Date 8/20/2026

This position is currently accepting applications.