Record Services Specialist, Note Endorsement

Onity Mortgage; West Palm Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Best in class industry benefits

401K with company match after 1 year

19 days of paid time off per year

Tuition assistance

Quarterly “Fun at Work” events

Yearly merit increase in compensation

Career advancement opportunities after

Job summary

Onity Mortgage is seeking a detail-oriented professional to support mortgage servicing operations in West Palm Beach. You will analyze promissory note endorsements, resolve documentation issues, and collaborate with partners to ensure accurate, compliant processes and a seamless customer experience.

The role involves handling document routing, responding to requests, and participating in cross-training for peak periods. Minimum 1 year of mortgage servicing experience preferred.

Qualifications

• One-year mortgage servicing or related experience.
• Working knowledge of Promissory Note and related mortgage documents preferred.
• Proficient in MS Word and Excel.

Responsibilities

• Process promissory notes by reviewing chain of title, executing internal allonges or requesting from outside third parties, and shipping to proper party when requested.
• Ship original documents to Onity firms or vendors as requested.
• Respond to internal and external requests via team mailboxes.
• Complete special projects and other duties as assigned.
• Cross train to assist with additional job functions in the division during peak periods or deadlines.

Skills

Mortgage servicing

Promissory Note knowledge

MS Word

Excel

Time management

Teamwork

Decision making & problem solving

Tools

MS Word

Excel

Job description

Looking for a role where you can put your problem-solving skills to work? Join our team and play a key role in keeping loan transactions on track. You'll analyze promissory note endorsement chains, resolve documentation issues, and collaborate with partners across the business to ensure accuracy, compliance, and a seamless customer experience. Every day brings new challenges and opportunities to make a meaningful impact.

What we offer!

• Best in class industry benefits
• 401K with company match after 1 year
• 19 days of paid time off per year
• Tuition assistance
• Quarterly “Fun at Work” events
• Opportunity for yearly merit increase in compensation
• Career advancement opportunities after one year of service

Job Functions and Responsibilities:

• Processes promissory notes by reviewing chain of title, executing internal allonges (extensions) or requesting from outside third parties, and shipping to proper party when requested. Follows up as needed for pending documents.
• Ship original documents to Onity firms or vendors as requested
• Responds to internal and external requests received via the team mailboxes
• Completes special projects and other duties as assigned
• Cross trains to assist with additional job functions in the division during periods of peak volumes or deadlines

Minimum Qualifications:

• One-year mortgage servicing or related experience
• Working knowledge of the Promissory Note and other mortgage documents Preferred.
• Must have the ability to work under pressure and meet deadlines
• Must have good decision-making skills and ability to research & show initiative in solving problems
• Must possess strong organizational skills and be able to handle multiple & changing priorities
• Must have ability to work in and promote a team environment
• PC Experience – Microsoft Word & Excel required
• Effective time management to balance day to day tasks against short and long-term project deliverables
• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Preferred Qualifications:

• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Conditions of Work:

• Long periods sitting in front of a computer screen
• Lifting banker’s boxes with an average weight of 35 pounds