Mortgage Rate Lock Specialist

CrossCountry Mortgage, LLC; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Job summary

CrossCountry Mortgage, LLC is seeking a Lock Desk Analyst to support rate lock processing, changes, and extensions within Encompass and across Secondary Marketing. The role requires mortgage lending familiarity, strong analytical and communication skills, and proficiency with Microsoft Office.

The position operates on Pacific Standard Time hours to support the West Coast region and collaborates with Loan Officers and leadership on system changes and process improvements.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education/experience.
• 2+ years’ mortgage lending experience or equivalent coursework, preferred.
• Experience with Optimal Blue and Encompass systems, preferred.
• Secondary Marketing or Capital Markets experience, preferred.
• Excellent attention to detail, mathematical, and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests, and extension requests.
• Assist Loan Officers with post-lock file inquiries.
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
• Assist with system, product, and procedural inquires.

Skills

Attention to detail

Analytical thinking

Communication skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Encompass

Optimal Blue

Job description

CrossCountry Mortgage, LLC is seeking a Lock Desk Analyst to support rate lock processing, changes, and extensions within Encompass and across Secondary Marketing. The role requires mortgage lending familiarity, strong analytical and communication skills, and proficiency with Microsoft Office.

The position operates on Pacific Standard Time hours to support the West Coast region and collaborates with Loan Officers and leadership on system changes and process improvements.