Lock Desk Analyst

CrossCountry Mortgage, LLC; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Job summary

CrossCountry Mortgage, LLC is seeking a Lock Desk Analyst to support rate lock processing, changes, and extensions within Encompass and across Secondary Marketing. The role requires mortgage lending familiarity, strong analytical and communication skills, and proficiency with Microsoft Office.

The position operates on Pacific Standard Time hours to support the West Coast region and collaborates with Loan Officers and leadership on system changes and process improvements.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education/experience.
• 2+ years’ mortgage lending experience or equivalent coursework, preferred.
• Experience with Optimal Blue and Encompass systems, preferred.
• Secondary Marketing or Capital Markets experience, preferred.
• Excellent attention to detail, mathematical, and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests, and extension requests.
• Assist Loan Officers with post-lock file inquiries.
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
• Assist with system, product, and procedural inquires.

Skills

Attention to detail

Analytical thinking

Communication skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Encompass

Optimal Blue

Job description

CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Lock Desk Analyst’s primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments.

This position operates within Pacific Standard Time Zone working hours to support the West Coast region.

Job Responsibilities:

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.

• Process change requests, reprice requests, and extension requests.

• Assist Loan Officers with post-lock file inquiries.

• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.

• Assist with system, product, and procedural inquires.

Qualifications and Skills:

• Bachelor’s degree in a related field or equivalent combination of education/experience.

• 2+ years’ mortgage lending experience or equivalent coursework, preferred.

• Experience with Optimal Blue and Encompass systems, preferred.

• Secondary Marketing or Capital Markets experience, preferred.

• Excellent attention to detail, mathematical, and analytical skills.

• Excellent communication and customer service skills.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.