Mortgage Production & Client Services Specialist

Huntington National Bank; Clarkston (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Personal Production Assistant to provide comprehensive administrative support to the mortgage retail sales team. You will manage client interactions, prepare loan documentation, and assist in underwriting readiness while maintaining up-to-date product knowledge.

The role emphasizes excellent customer service, accurate data entry, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

Responsibilities

• The Personal Production Assistant position provides “Simply the Best” customer service at all times.
• Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers.
• Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship.
• Builds a warm and effective rapport with clients and Huntington’s internal partners.
• Services customers by providing detailed information on specific accounts.
• Duties include typing, data entry of loan applications, answering phones and filing.
• Researches and resolves complex problems regarding service activities and operational issues.
• Cross-sells bank products and services.
• Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
• Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures.
• Performs other duties as assigned.

Tools

PC and Internet proficiency

Job description

Huntington National Bank is seeking a Personal Production Assistant to provide comprehensive administrative support to the mortgage retail sales team. You will manage client interactions, prepare loan documentation, and assist in underwriting readiness while maintaining up-to-date product knowledge.

The role emphasizes excellent customer service, accurate data entry, and the ability to multitask in a fast-paced environment.