Mortgage Origination Support Specialist

M&T Bank Corporation; Lake Oswego (OR); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Job summary

Lake Oswego, Oregon-based M&T Bank is seeking a Mortgage Support Specialist to assist loan officers with developing referral sources, marketing/sales support, and customer interaction through the loan process. You will gather documentation, follow up on conditions, and coordinate with processors, underwriters, and closers to ensure timely closings.

The role requires strong organizational and communication skills, knowledge of secondary marketing, FHA/VA regulations, and bank products.

Qualifications

• Knowledge of Secondary Marketing requirements.
• Knowledge of FHA/VA regulations.
• Knowledge of Bank products and services.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communications skills.

Responsibilities

• Assist Loan Officer in developing and managing a referral source, prospect and customer base.
• Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.
• Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate.
• Provide follow‑up on loan conditions as required by commitment letter.
• Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames.
• Serve as communication liaison between customer, M&T Corporation and loan officer.
• Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
• Maintain and organize current and required loan documents for all loan programs as needed.
• Take loan applications as necessary and input loan data into processing system via laptop.
• Assist Loan Officer in providing required reporting as needed.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Skills

Strong organizational skills

Excellent verbal and written communi

Knowledge of FHA/VA regulations

Knowledge of Bank products and serv

Education

High school diploma (or equivalent)

Job description

Lake Oswego, Oregon-based M&T Bank is seeking a Mortgage Support Specialist to assist loan officers with developing referral sources, marketing/sales support, and customer interaction through the loan process. You will gather documentation, follow up on conditions, and coordinate with processors, underwriters, and closers to ensure timely closings.

The role requires strong organizational and communication skills, knowledge of secondary marketing, FHA/VA regulations, and bank products.