Mortgage Operations Specialist: Efficient Loan Coordinator

FIRST WORLD MORTGAGE CORPORATION; West Hartford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

FIRST WORLD MORTGAGE CORPORATION is seeking a highly organized Loan Coordinator / Mortgage Operations Specialist to join our mortgage team in Connecticut. This role ensures every loan file moves efficiently from application through processing, with proactive communication to borrowers and team members to provide an exceptional client experience.

The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and enjoys creating coordinated systems to keep files moving.

Qualifications

• Previous mortgage, banking, or real estate industry experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple files and priorities simultaneously.
• High attention to detail and accuracy.
• Proficient with Microsoft Office and mortgage loan origination systems (experience with Encompass is a plus).
• Ability to work independently while collaborating effectively with a team.
• Customer-service oriented.

Responsibilities

• Prepare and issue initial loan disclosures accurately and promptly.
• Request and organize documentation from borrowers during the pre-underwriting process.
• Submit TBD (To Be Determined) underwriting approvals when appropriate.
• Coordinate with LOA1 regarding lead intake, file setup, and new loan review.
• Submit complete loan files to the processing department.
• Monitor and oversee the active loan pipeline to ensure milestones and deadlines are met.
• Attend weekly pipeline meetings every Tuesday and Thursday to provide file updates and identify potential issues.
• Occasionally assist with pre-qualifying and pre-approving homebuyers.
• Maintain accurate loan records and ensure compliance with company and investor guidelines.
• Provide administrative support to the mortgage team as needed.
• Assist with special projects and operational initiatives to improve workflow and efficiency.

Skills

Organizational skills

Time management

Verbal and written communication

Multitasking

Attention to detail

Customer-service oriented

Microsoft Office proficiency

Team collaboration

Tools

Encompass

Microsoft Office

Job description

FIRST WORLD MORTGAGE CORPORATION is seeking a highly organized Loan Coordinator / Mortgage Operations Specialist to join our mortgage team in Connecticut. This role ensures every loan file moves efficiently from application through processing, with proactive communication to borrowers and team members to provide an exceptional client experience.

The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and enjoys creating coordinated systems to keep files moving.