Mortgage Operations Lead — Remote Growth & Impact

Banner Bank; California (MO); À distance; USD 89 000 - 117 000; Plein temps

Avantages offerts par ce poste

Annual incentive potential

Medical, dental, vision benefits

401k with match

Tuition reimbursement

Résumé du poste

Banner Bank in California seeks a Mortgage Operations Manager to lead mortgage processing and underwriting from application through underwriting, driving efficiency and risk management. You will coach teams, improve processes, ensure compliance with investor and regulatory guidelines, and partner with loan production and quality control to resolve challenges.

The role requires a Bachelor's degree and 6+ years in mortgage operations with 4+ years leading teams; Banner Bank offers competitive

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 6+ years of experience in mortgage operations, operational leadership, process oversight, and team management.
• 4+ years of supervisory or management experience leading a team, process, or project.

Responsabilités

• Lead mortgage processing and underwriting operations, ensuring loans are reviewed accurately, efficiently, and in accordance with credit and documentation requirements.
• Guide teams in resolving complex and escalated loan application, underwriting, and operational issues while delivering an exceptional customer experience.
• Review and approve complex loan scenarios and underwriting decisions within delegated authority and appropriately elevate high-risk or non-standard requests.
• Ensure consistent interpretation and application of investor, agency, regulatory, and internal lending guidelines.
• Oversee loan data integrity, documentation quality, and operational processes to maintain compliance and operational effectiveness.
• Manage daily workflow distribution and pipeline performance across processing and underwriting teams to meet service level expectations.
• Analyze operational metrics, production trends, and reporting to identify risks and implement process improvements.
• Partner closely with loan production, closing, secondary marketing, quality control, and other key stakeholders to resolve loan challenges and improve loan flow.
• Promote adherence to policies, procedures, regulations, and internal controls while supporting audit readiness and quality assurance efforts. Lead, coach, and develop mortgage operations team members, supporting performance management, workforce planning, and employee growth.

Connaissances

Mortgage operations

Process improvement

Team leadership

Data analysis

Formation

Bachelor's degree in Accounting, Business, Economics, Law, Computer Science, or related field

Description du poste

Banner Bank in California seeks a Mortgage Operations Manager to lead mortgage processing and underwriting from application through underwriting, driving efficiency and risk management. You will coach teams, improve processes, ensure compliance with investor and regulatory guidelines, and partner with loan production and quality control to resolve challenges.

The role requires a Bachelor's degree and 6+ years in mortgage operations with 4+ years leading teams; Banner Bank offers competitive