Mortgage Operations Lead — Cebu/US Liaison

pmsi; Henderson (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

PMSI is expanding its offshore operations in Cebu, Philippines, and we are seeking an experienced mortgage servicing professional to help lead the journey from Henderson, Nevada with regular international travel. This is a hands-on leadership role to build a new operation and connect U.S.

and Philippines teams. You’ll work closely with senior leadership to train, mentor, and establish scalable processes, workflows, and controls while driving performance and quality across both sites.

Qualifications

• 5+ years of mortgage servicing experience required.
• Hands-on experience with loan sales and transfers required.
• Hands-on mortgage servicing reconciliation experience required.
• Experience leading projects, mentoring employees, training employees, or supervising teams.
• Experience developing procedures, documenting workflows, and improving operational processes.

Responsibilities

• Lead offshore Cebu mortgage servicing launch and growth, serving as bridge between Henderson HQ and Cebu operations.
• Train and mentor team members on loan sales, transfers, reconciliation, and related servicing activities.
• Partner with U.S. leadership to implement workflows, controls, and performance standards.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Develop workflows, procedures, training materials, and operational best practices; coach on PMSI processes.

Skills

Mortgage servicing

Team leadership

Process improvement

Training and coaching

Cross-functional collaboration

Education

Bachelor's degree in Finance/Accounting/Economics/Mathematics/Business

Tools

MSP

Job description

PMSI is expanding its offshore operations in Cebu, Philippines, and we are seeking an experienced mortgage servicing professional to help lead the journey from Henderson, Nevada with regular international travel. This is a hands-on leadership role to build a new operation and connect U.S.

and Philippines teams. You’ll work closely with senior leadership to train, mentor, and establish scalable processes, workflows, and controls while driving performance and quality across both sites.