Strategic Mortgage Operations Leader

LBC Mortgage; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

LBC Mortgage is seeking an experienced Operations Manager to oversee day-to-day operations, improve processes, and drive efficiency across sales, processing, underwriting, marketing, and other departments in a fast-growing mortgage brokerage.

The ideal candidate has 3+ years in operations leadership, strong US business experience, mortgage industry familiarity, and a proven ability to build SOPs, manage cross-functional teams, and execute strategic initiatives.

Qualifications

• 3+ years of experience in Operations Management or a similar leadership role.
• Strong experience working in the U.S. business environment.
• Mortgage industry experience strongly preferred.
• Understanding of mortgage operations, loan origination, processing, or brokerage workflows is a major plus.
• Proven experience managing teams and cross-functional workflows.
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to manage multiple priorities and projects simultaneously.
• Strong analytical and decision-making skills.
• Experience creating and implementing SOPs and operational processes.
• Comfortable working with CRMs, business software, and technology.
• Strong attention to detail and follow-through.
• Ability to work independently and take ownership of responsibilities.
• Results-oriented mindset with a focus on efficiency and continuous improvement.

Responsibilities

• Oversee and manage the company's day-to-day operations.
• Develop, implement, and improve operational processes and SOPs.
• Coordinate workflows between Sales, Processing, Underwriting, Marketing, and other departments.
• Monitor team performance, productivity, and operational KPIs.
• Identify inefficiencies and implement solutions to improve overall performance.
• Establish clear procedures, responsibilities, and accountability across departments.
• Manage and optimize internal systems, tools, and workflows.
• Work closely with company leadership on operational strategy and execution.
• Track key operational metrics and prepare regular reports for management.
• Identify bottlenecks and ensure issues are resolved quickly.
• Support department managers and team leads in achieving company goals.
• Help develop and implement new company initiatives and projects.
• Ensure company policies and procedures are followed consistently.
• Assist with hiring, onboarding, training, and performance management when needed.
• Improve communication and collaboration between departments.
• Help create a scalable operational structure to support company growth.
• Take ownership of operational problems and drive them to resolution.

Tools

CRM systems

Job description

LBC Mortgage is seeking an experienced Operations Manager to oversee day-to-day operations, improve processes, and drive efficiency across sales, processing, underwriting, marketing, and other departments in a fast-growing mortgage brokerage.

The ideal candidate has 3+ years in operations leadership, strong US business experience, mortgage industry familiarity, and a proven ability to build SOPs, manage cross-functional teams, and execute strategic initiatives.