Mortgage Operations Assistant — On-site & Bilingual

Astéri Nord; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Astéri Nord is seeking an on-site Operations Specialist to serve as the operational backbone for Loan Officers in our Miami, FL office. You will ensure files progress smoothly, provide timely borrower support, and uphold compliance across documents.

The role focuses on freeing Loan Officers from admin tasks, enabling growth while maintaining speed and transparency. Fluency in English and Spanish is required to collaborate with diverse clients and internal teams.

Qualifications

• Bilingual fluency in English and Spanish is required.
• Strong CRM and LOS data entry skills with attention to detail.
• Excellent written and verbal communication; client-service mindset.

Responsibilities

• Maintain ≥95% on-time task completion and ≤2 hours response time to inquiries.
• Ensure 100% accuracy in CRM & LOS data entry and keep pipeline up-to-date.
• Achieve ≥98% documentation accuracy and ensure audit/compliance passes.
• Gather borrower docs, manage follow-ups, and provide structured file updates.
• Maintain ≥90% stakeholder satisfaction and minimal escalation rates.
• Identify bottlenecks, resolve issues, and escalate with full context.

Skills

Bilingual English/Spanish

CRM proficiency

LOS (Arive) proficiency

Microsoft Office

Attention to detail

Client service mindset

Communication

Tools

Arive LOS

CRM platforms

Job description

Astéri Nord is seeking an on-site Operations Specialist to serve as the operational backbone for Loan Officers in our Miami, FL office. You will ensure files progress smoothly, provide timely borrower support, and uphold compliance across documents.

The role focuses on freeing Loan Officers from admin tasks, enabling growth while maintaining speed and transparency. Fluency in English and Spanish is required to collaborate with diverse clients and internal teams.