Bilingual Mortgage Support Specialist

CrossCountry Mortgage, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Bilingual Loan Officer Assistant to support loan officers in daily tasks and help ensure smooth closings. The role requires strong English/Spanish communication, clerical support, and experience in mortgage processes.

You will handle document review, disclosures, and coordination with borrowers, title companies, and processors, contributing to timely loan closings and customer satisfaction.

Qualifications

• Bilingual in English and Spanish to communicate with diverse customers.
• High school diploma or GED required.
• At least 1 year mortgage-related experience preferred.
• Salesforce experience is a plus.
• Strong communication and customer service skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist loan officers with review of mortgage applications and documents.
• Deliver disclosure and re-disclosure packages to borrowers.
• Highlight deficiencies and notify officers to prevent problems.
• Clarify information via phone/email and obtain missing details.
• Provide general clerical and phone support to loan staff as needed.
• Assist in managing a mortgage loan pipeline across various loan types.

Skills

Bilingual EN/ES

Communication skills

Customer service

Time management

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking a Bilingual Loan Officer Assistant to support loan officers in daily tasks and help ensure smooth closings. The role requires strong English/Spanish communication, clerical support, and experience in mortgage processes.

You will handle document review, disclosures, and coordination with borrowers, title companies, and processors, contributing to timely loan closings and customer satisfaction.