Mortgage Modifications Operations Lead

PENNYMAC; Moorpark (CA); Sur place; USD 65 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

Paid Time Off and parental leave

Wellness programs

401k match

Tuition reimbursement

Philanthropy programs

Résumé du poste

Pennymac is seeking a Modifications Supervisor in Moorpark, CA to oversee document integrity for loan modifications and manage disputes with Pennymac Attorneys and Mediations Department. You will lead daily workflow, monitor pipelines, and drive compliance and efficiency.

Required: 10+ years in operations, mortgage origination experience (FHA/VA/FNMA/FHLMC), and strong Excel/Word proficiency. This is an on-site role offering growth within a top mortgage lender.

Qualifications

• Bachelor’s degree or equivalent work experience
• 10+ years of relevant work experience
• Previous experience as Operations Manager for Origination of Loans
• FHA/VA/FNMA/FHLMC Experience
• Must be highly proficient in Excel and Word

Responsabilités

• Support operations by stepping in to manage daily team workflow and elevate operational issues in the absence of the Director of Operations
• Evaluate and report on system functionality to ensure operational tools support ongoing job performance and business needs
• Draft, implement, and maintain standard operating procedures (SOPs) and policies for department staff
• Monitor daily pipeline metrics and allocate workload across staff to meet targeted turn-time and volume service level agreements (SLAs)
• Review audit results with team members, providing structured performance feedback and corrective action coaching to improve compliance ratings
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Connaissances

Operations leadership

Regulatory compliance

Process improvement

Team leadership

Formation

Bachelor’s degree or equivalent

Outils

Excel proficiency

Word proficiency

Description du poste

Pennymac is seeking a Modifications Supervisor in Moorpark, CA to oversee document integrity for loan modifications and manage disputes with Pennymac Attorneys and Mediations Department. You will lead daily workflow, monitor pipelines, and drive compliance and efficiency.

Required: 10+ years in operations, mortgage origination experience (FHA/VA/FNMA/FHLMC), and strong Excel/Word proficiency. This is an on-site role offering growth within a top mortgage lender.