Mortgage Operations Lead: Process, Compliance & Team

CTBC Bank Corp. (USA); Monterey Park (CA); On-site; USD 105,000 - 130,000; Full time

Job summary

A leading banking institution is seeking a Mortgage Operations Manager in Monterey Park, California. The successful candidate will oversee the mortgage lending process, ensuring compliance with regulations and efficient operations. Responsibilities include managing the processing team, implementing operational policies, and maintaining excellent service delivery. Candidates should possess a bachelor's degree and have at least 5 years of experience in mortgage operations, with strong leadership and communication skills.

Qualifications

• Minimum 5 years of experience in mortgage operations or a similar role.
• Strong knowledge of mortgage products and regulations.
• Minimum of 3 years processing experience.
• Minimum of 3 years management experience.

Responsibilities

• Manage the mortgage processing team and ensure compliance standards.
• Implement operational policies to enhance workflow and customer satisfaction.
• Analyze performance metrics and develop improvement strategies.
• Supervise and mentor team members for better performance.

Skills

Leadership skills

Analytical skills

Communication skills

Problem-solving abilities

Fluency in Mandarin

Education

Bachelor's degree in finance, business administration, or a related field

Tools

Encompass LOS system

Microsoft Office Suite

Job description

A leading banking institution is seeking a Mortgage Operations Manager in Monterey Park, California. The successful candidate will oversee the mortgage lending process, ensuring compliance with regulations and efficient operations. Responsibilities include managing the processing team, implementing operational policies, and maintaining excellent service delivery. Candidates should possess a bachelor's degree and have at least 5 years of experience in mortgage operations, with strong leadership and communication skills.