Mortgage Loss Mitigation Specialist — Hybrid Role

Carrington Holding Company, LLC; Orange (CA); Hybrid; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Healthcare plans

Discretionary 401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Training programs

Carrington Charitable Foundation

Zusammenfassung

Carrington Mortgage Services is seeking a Special Servicing Specialist to educate borrowers on alternatives to foreclosure, with the aim of retaining homeownership and reducing losses. This role supports a hybrid schedule and requires adherence to company policies and applicable laws.

You will set up repayment plans, contact delinquent borrowers, and coordinate with loss mitigation and collections teams. A high school diploma and 1–3 years of relevant experience are required, with knowledge of

Qualifikationen

• High school diploma or equivalent work experience.
• 1–3 years of combined experience in loss mitigation, collections, or call center.
• Ability to understand opposing viewpoints and negotiate.
• Oral communication skills with clear, accurate speech.
• Some college courses in business, accounting or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Microsoft Office knowledge at an intermediate level.
• Ability to make decisions impacting department credibility.
• Ability to organize and prioritize own work schedule (short-term to monthly).
• Ability to perform basic arithmetic and balance records.
• Clear spoken communication.

Aufgaben

• Reviews borrowers’ financial hardship documentation to determine the best work-out option.
• Sets up repayment plans; makes outbound calls on delinquent loans; sends letters; updates system notes.
• Receives inbound calls to determine borrower intent to retain property or options.
• Cancels or postpones foreclosure sale on non-performing plans.
• Reviews active forbearance plans and forwards accounts for modification referral.
• Places a foreclosure sale postponement on new repayment plans.
• Perform other duties as assigned.

Kenntnisse

Loss mitigation experience

Customer communication

Negotiation skills

Ausbildung

High school diploma or equivalent

Some college courses in business/accounting/finance

Mortgage industry terminology knowledge

Tools

Microsoft Office

Jobbeschreibung

Carrington Mortgage Services is seeking a Special Servicing Specialist to educate borrowers on alternatives to foreclosure, with the aim of retaining homeownership and reducing losses. This role supports a hybrid schedule and requires adherence to company policies and applicable laws.

You will set up repayment plans, contact delinquent borrowers, and coordinate with loss mitigation and collections teams. A high school diploma and 1–3 years of relevant experience are required, with knowledge of