Hybrid Mortgage Loss Mitigation Specialist

Carrington Mortgage Services, LLC; Plano (TX); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services is hiring a Loss Mitigation Specialist in a hybrid role. You will educate borrowers on loss mitigation options and work to retain homeownership, including modifications, repayment plans, and forbearances. Base pay is $23/hour with a monthly bonus; bilingual English/Spanish adds $1.50 per hour.

Required: 1+ year in collections or loss mitigation, NMLS licensing within 6 months, and knowledge of mortgage programs. Strong MS Office skills are expected.

Qualifications

• One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• Full State NMLS licensing required within 6 months of entering this job.
• Knowledge of mortgage industry terminology preferred.
• Working knowledge of Government program requirements and timelines (FHA, VA, USDA, FNMA, FHLMC).
• Microsoft Suite at an intermediate level required.

Responsibilities

• Handle inbound calls to determine borrowers’ intent to retain property and discuss foreclosure alternatives.
• Make outbound calls on loans in pipeline to follow up on trial, repayment, and loan modification documents.
• Communicate approval/denial of loss mitigation options and respond to account questions.
• Review hardship docs to determine best workout option.
• Escalate to loss mitigation liquidation if applicable.
• Provide information about title issues affecting modification finalization.
• Maintain attendance to fulfill duties and responsibilities.
• Assist borrowers escalating complaints or disputes and provide contact information for MHA Help.

Job description

Carrington Mortgage Services is hiring a Loss Mitigation Specialist in a hybrid role. You will educate borrowers on loss mitigation options and work to retain homeownership, including modifications, repayment plans, and forbearances. Base pay is $23/hour with a monthly bonus; bilingual English/Spanish adds $1.50 per hour.

Required: 1+ year in collections or loss mitigation, NMLS licensing within 6 months, and knowledge of mortgage programs. Strong MS Office skills are expected.