Mortgage Loss Mitigation & Resolution Specialist

First Citizens; Raleigh (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

First Citizens Bank is seeking a Loan Resolution specialist in Raleigh, NC to contact borrowers in financial distress and gather documentation for Loss Mitigation applications. You will monitor plans and communicate with borrowers throughout the process.

The role requires mortgage loss mitigation experience, strong written and verbal communication, and call center familiarity. This is a hybrid position with potential regional travel as needed.

Qualifications

• Bachelor's Degree and 1 year of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
• High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
• Call center experience with business professional call etiquette and familiarity with dialer system
• Mortgage loss mitigation experience (ex. repossessions, bankruptcy, foreclosure)
• Advanced written and verbal communication skills

Responsibilities

• Loan Resolution - contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application.
• Client Support - identifies and supports clients who are eligible for assistance.
• Operational Support - acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.
• Portfolio Servicing - participates in servicing efforts for acquired institutions and to service defaulted or covered assets.

Skills

Call center experience

Dialer system familiarity

Written and verbal communication

Spanish language proficiency

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Loan Resolution specialist in Raleigh, NC to contact borrowers in financial distress and gather documentation for Loss Mitigation applications. You will monitor plans and communicate with borrowers throughout the process.

The role requires mortgage loss mitigation experience, strong written and verbal communication, and call center familiarity. This is a hybrid position with potential regional travel as needed.