Commercial Resolution Officer III (Workout)

First Citizens; Raleigh (NC); Hybrid; USD 125,000 - 155,000; Full time

Job summary

First Citizens Bank is seeking a seasoned professional to manage a complex portfolio of commercial and SBA-related loans. The role involves evaluating credit risk, financial statements, and collateral to craft resolution strategies, with modifications, forbearance, or renewals as needed.

The position requires strong credit analysis, regulatory knowledge, and communication with borrowers, counsel, and management.

Qualifications

• Bachelor's Degree with 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Commercial Resolution, Special Assets, Distressed Loans, and/or Workout.
• Experience in managing complex commercial loan portfolios, substandard grades, or workout scenarios is preferred.
• Knowledge of bankruptcy laws, loan impairment processes, and restructuring strategies.

Responsibilities

• Portfolio Management: oversee an assigned portfolio of complex commercial loans, evaluate documentation and financials, develop resolution strategies, and negotiate with borrowers and counsel.
• Loan Expertise: stay current on regulations, policies, and procedures; advise on structuring and monitoring loan portfolios.
• Reporting: monitor portfolios, record actions and financials, and present cases to committees as needed.
• Business Support: manage risks related to personal interactions, transactions, and exposures; participate in review teams or training.

Skills

Risk Assessment

Financial Analysis

Communication

Credit Analysis

Critical thinking

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

The ideal candidate will be able to work a hybrid schedule at our Raleigh, NC office located at 100 East Tryon Rd. However, we will consider fully remote work for highly qualified candidate.

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

This position manages a complex loan portfolio of problem relationships. Evaluates credit risk, financial statements, and loan collateral to develop and execute resolution strategies. Approves modifications, renewals, or other status changes to restructure loans appropriately after evaluations. Coordinates with borrowers, legal counsel, and other key parties to resolve problem credits while minimizing losses. Maintains a functional portfolio review process to identify and recommend status changes in a timely and accurate fashion. Effectively communicates recommendations and reporting to Bank management.

Responsibilities & Qualifications

Duties & Responsibilities:

• Portfolio Management - Manages an assigned portfolio of complex commercial, business, or Small Business Administration substandard graded relationships, building an adequate credit profile to determine initial and long-term resolution strategy. Evaluates loan documentation, credit analysis, and financial information to identify weaknesses that require immediate attention. Creates or revises existing resolutions strategies. Approves modifications, forbearance agreements, and renewals. Identifies and documents troubled debt restructures, recommending status changes as appropriate. Works directly with borrowers, Bank counsel, and other appropriate parties to negotiate and resolve problem credits. Influences the market team for support on resolution strategies, and collaborates with analysts on annual reviews.
• Loan Expertise - Remains current on regulations, compliance requirements, Bank policies, and procedures. Exhibits a thorough knowledge of current bankruptcy laws, loan impairment process, and restructure strategies. May serve as a resource to wider business units on the appropriate structuring and monitoring of loan portfolios.
• Reporting - Monitors assigned portfolios to report losses or significant changes. Records all actions, conversations, and financial information in department portfolio or loan management system. Presents cases to Special Assets Committee as needed.
• Business Support - Manages credit, operational, reputational, regulatory, and legal risks related to personal interactions, customer transactions and financial exposures. May serve on review teams or assist with department training efforts.

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Commercial Resolution, Special Assets, Destressed Loans, and/or Workout

Preferred Area of Experience:

Bachelor's Degree with at least 5 years' experience in managing a portfolio of Substandard grade credits (special assets / workout / distressed loans) with at least 4 years' experience with managing a $75+MM portfolio size, preferably with a Bank with at least $100B in assets

Position Specific Skills:

• Risk Assessment
• Financial Analysis
• Communication (Written and Verbal)
• Credit Analysis
• Critical thinking skills

Additional Information

This job posting is expected to remain active for 7 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $125,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.