Loss Mitigation Resolution Specialist

First Citizens; Raleigh (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

First Citizens Bank is seeking a Loan Resolution specialist in Raleigh, NC to contact borrowers in financial distress and gather documentation for Loss Mitigation applications. You will monitor plans and communicate with borrowers throughout the process.

The role requires mortgage loss mitigation experience, strong written and verbal communication, and call center familiarity. This is a hybrid position with potential regional travel as needed.

Qualifications

• Bachelor's Degree and 1 year of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
• High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
• Call center experience with business professional call etiquette and familiarity with dialer system
• Mortgage loss mitigation experience (ex. repossessions, bankruptcy, foreclosure)
• Advanced written and verbal communication skills

Responsibilities

• Loan Resolution - contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application.
• Client Support - identifies and supports clients who are eligible for assistance.
• Operational Support - acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.
• Portfolio Servicing - participates in servicing efforts for acquired institutions and to service defaulted or covered assets.

Skills

Call center experience

Dialer system familiarity

Written and verbal communication

Spanish language proficiency

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.

Responsibilities & Qualifications

Duties & Responsibilities:

Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments.

Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process.

Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.

Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate.

Qualifications:

Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.

- OR -

High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.

Additional Requirements:

Call center experience with business professional call etiquette and familiarity with dialer system

Mortgage loss mitigation experience (ex. repossessions, bankruptcy, foreclosure)

Advanced written and verbal communication skills

Preferred Qualifications:

Spanish language proficiency

Banking/Finance industry experience

Large Financial Institution (LFI) experience

Knowledge of applicable regulations

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.