Mortgage Loan Support Specialist

JPMorgan Chase; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

JPMorgan Chase in New York/Flushing, NY is seeking a Home Lending Assistant to support Home Lending Advisors and manage loan processes from inquiry to close. This role emphasizes customer service, attention to detail, and strong organization to drive loan production.

The ideal candidate has a Bachelor's degree or equivalent sales/real estate experience, plus at least four years in mortgage loan processing, and proficient MS Office skills to support daily operations and customer interactions.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• A minimum of four years' work experience in mortgage loan processing.
• Intermediate computer skills (familiar with MS Office products or similar software).
• Excellent customer service skills.
• Excellent written/oral communication.
• Excellent organization skills.
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.

Responsibilities

• Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s).
• Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s).
• Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing.
• Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on pipeline status and updating borrowers and builders on status of loans while watching for and preventing pipeline fallout and quote rate to pipeline floats.
• Act as a liaison between Home Lending Advisor(s), branch, processing center (if applicable), and group of established realtors (20-30) to coordinate submissions and closings to allow Home Lending Advisor(s) to concentrate on generating new business.
• Coordinate and manage marketing to buyers, sellers, realtors, and builders assist in staffing Realtor/builder open houses and trade shows.
• Establish with Home Lending Advisor(s) the annual number of loans required to fund and close and/or incremental increase in Home Lending Advisor(s)'s annual production; and, if applicable, support Home Lending Advisor(s) to achieve high usage of laptop originations.

Skills

Customer service

Communication

Organization

Interpersonal skills

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

JPMorgan Chase in New York/Flushing, NY is seeking a Home Lending Assistant to support Home Lending Advisors and manage loan processes from inquiry to close. This role emphasizes customer service, attention to detail, and strong organization to drive loan production.

The ideal candidate has a Bachelor's degree or equivalent sales/real estate experience, plus at least four years in mortgage loan processing, and proficient MS Office skills to support daily operations and customer interactions.