Mortgage Loan Servicing Specialist

Central Bank; Sioux Falls (SD); On-site; USD 45,000 - 65,000; Full time

Job summary

Central Bank in Sioux Falls, SD is seeking a Mortgage Loan Servicer to manage post-origination servicing for 1-4 family loans. You will communicate with borrowers, lenders, and internal teams to ensure accurate processing of payments, escrow items, and investor reporting.

Key duties include data entry for new loans, processing payments and payoff requests, managing escrow accounts, reviewing daily payment reports, and ensuring tax and insurance payments are current.

Qualifications

• Associate's degree required or equivalent work experience.
• Minimum of two (2) years of experience in similar job duties.
• Prior experience with Precision and Encompass preferred.

Responsibilities

• Respond to borrower and team inquiries via phone, email, and workflow management systems.
• Process loan payments, payoff quote requests, and payoff funds.
• Review daily payment reports to ensure accuracy and compliance with investor requirements.
• Manage escrow accounts, including payment of taxes and insurance, disbursements, and annual escrow analyses.
• Complete daily transfers and perform system validations of investor funds as assigned.

Skills

Customer service

Communication

Loan management

Data entry

Escrow management

Compliance

Documentation

Education

Associate's degree

Equivalent work experience

Tools

Precision

Encompass

Job description

Central Bank in Sioux Falls, SD is seeking a Mortgage Loan Servicer to manage post-origination servicing for 1-4 family loans. You will communicate with borrowers, lenders, and internal teams to ensure accurate processing of payments, escrow items, and investor reporting.

Key duties include data entry for new loans, processing payments and payoff requests, managing escrow accounts, reviewing daily payment reports, and ensuring tax and insurance payments are current.