Mortgage Loan Processor — Customer-Centric & Detail-Driven

NVR, Inc.; Charlottesville (VA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

NVR Mortgage is seeking a diligent Loan Processor to work with homebuyers and coordinate with Ryan Homes, NVHomes and Heartland Homes. You will ensure a smooth loan process from intake to closing, providing exceptional customer service and clear communication across teams.

The role emphasizes attention to detail, multi-tasking, and timely processing of mortgage documents, with interaction across sales, underwriting, and operations. Equal opportunity employer; drug tests and credit checks apply.

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication skills

Organization

Multi-tasking

Loan processing experience

Job description

NVR Mortgage is seeking a diligent Loan Processor to work with homebuyers and coordinate with Ryan Homes, NVHomes and Heartland Homes. You will ensure a smooth loan process from intake to closing, providing exceptional customer service and clear communication across teams.

The role emphasizes attention to detail, multi-tasking, and timely processing of mortgage documents, with interaction across sales, underwriting, and operations. Equal opportunity employer; drug tests and credit checks apply.