Mortgage Loan Processor - Customer-Focused Homebuying

NVR, Inc.; Greenville (SC); Hybrid; USD 52,000 - 78,000; Full time

Job summary

NVR Mortgage, a division of NVR, Inc., is seeking a customer-focused Loan Processor to work on-site with homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will collaborate with borrowers, sales teams and underwriting to ensure a smooth home financing experience.

The role emphasizes exceptional customer service, strong communication, and meticulous processing of loan files from VOEs to closing documents. Two years of loan processing experience is preferred.

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organizational and multi-tasking abilities.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.

Skills

Customer service

Oral and written communication

Organizational skills

Multitasking

Loan processing

Job description

NVR Mortgage, a division of NVR, Inc., is seeking a customer-focused Loan Processor to work on-site with homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will collaborate with borrowers, sales teams and underwriting to ensure a smooth home financing experience.

The role emphasizes exceptional customer service, strong communication, and meticulous processing of loan files from VOEs to closing documents. Two years of loan processing experience is preferred.