Customer-Focused Mortgage Loan Processor

NVR, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NVR Mortgage, the homebuying arm of NVR, is looking for a driven Loan Processor who will directly support customers from Ryan Homes, NVHomes and Heartland Homes. You will liaise between borrowers, the sales team, and underwriting to ensure a smooth loan experience and timely processing in a respectful, empowering environment.

Ideal candidates have strong customer service and communication skills, at least two years of loan processing experience, and a solid understanding of real estate

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication skills

Organization

Multitasking

Loan processing experience

Job description

NVR Mortgage, the homebuying arm of NVR, is looking for a driven Loan Processor who will directly support customers from Ryan Homes, NVHomes and Heartland Homes. You will liaise between borrowers, the sales team, and underwriting to ensure a smooth loan experience and timely processing in a respectful, empowering environment.

Ideal candidates have strong customer service and communication skills, at least two years of loan processing experience, and a solid understanding of real estate