Mortgage Inside Sales Pro: Path to Loan Origination

CCM CrossCountry Mortgage, LLC; Rockaway Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Job summary

CCM CrossCountry Mortgage, LLC is seeking an Internal Sales Agent to develop essential skills in customer engagement, lead cultivation, and sales pipeline support while working closely with Loan Officers to drive business growth.

Team members gain hands‑on experience using CCM's CRM and dialer systems, conducting outreach across multiple communication channels, and executing consistent follow‑up strategies to strengthen client relationships and generate new opportunities.

Qualifications

• Graduation from an accredited high school or equivalent.
• 1+ years of customer service or sales experience, preferred.
• Experience in using CRM systems, preferred.
• Customer‑service mindset.
• Excellent written, oral, and interpersonal communication skills.
• Proficiency in Microsoft Office, preferred.

Responsibilities

• Make outbound calls using CCM's CRM and dialer.
• Build relationships through phone, text, email, and social media.
• Schedule appointments for Loan Officers.
• Re‑engage past clients and older leads.
• Prospecting neighborhoods around recent home sales.
• Update CRM with detailed notes.
• Consistently follow up with prospects.
• Work closely with Loan Officers to help grow their business.
• Engage in daily coaching, training, and skill‑building exercises.
• Strive to increase conversations, appointments scheduled and completed, applications generated and loans funded.

Skills

Customer service

Sales experience

CRM experience

Communication skills

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

CCM CrossCountry Mortgage, LLC is seeking an Internal Sales Agent to develop essential skills in customer engagement, lead cultivation, and sales pipeline support while working closely with Loan Officers to drive business growth.

Team members gain hands‑on experience using CCM's CRM and dialer systems, conducting outreach across multiple communication channels, and executing consistent follow‑up strategies to strengthen client relationships and generate new opportunities.