Internal Sales Agent

CCM CrossCountry Mortgage, LLC; Rockaway Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Job summary

CCM CrossCountry Mortgage, LLC is seeking an Internal Sales Agent to develop essential skills in customer engagement, lead cultivation, and sales pipeline support while working closely with Loan Officers to drive business growth.

Team members gain hands‑on experience using CCM's CRM and dialer systems, conducting outreach across multiple communication channels, and executing consistent follow‑up strategies to strengthen client relationships and generate new opportunities.

Qualifications

• Graduation from an accredited high school or equivalent.
• 1+ years of customer service or sales experience, preferred.
• Experience in using CRM systems, preferred.
• Customer‑service mindset.
• Excellent written, oral, and interpersonal communication skills.
• Proficiency in Microsoft Office, preferred.

Responsibilities

• Make outbound calls using CCM's CRM and dialer.
• Build relationships through phone, text, email, and social media.
• Schedule appointments for Loan Officers.
• Re‑engage past clients and older leads.
• Prospecting neighborhoods around recent home sales.
• Update CRM with detailed notes.
• Consistently follow up with prospects.
• Work closely with Loan Officers to help grow their business.
• Engage in daily coaching, training, and skill‑building exercises.
• Strive to increase conversations, appointments scheduled and completed, applications generated and loans funded.

Skills

Customer service

Sales experience

CRM experience

Communication skills

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

About the Company

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

Benefits

• Medical
• Dental
• Vision
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program

Position Overview

The Internal Sales Agent role serves as a path to a future career as a Loan Originator or Business Development Specialist. The role focuses on developing essential skills in customer engagement, lead cultivation, and sales pipeline support while working closely with Loan Officers to drive business growth. Team members gain hands‑on experience using CCM's CRM and dialer systems, conducting outreach across multiple communication channels, and executing consistent follow‑up strategies to strengthen client relationships and generate new opportunities. Daily coaching, training, and skill‑building exercises reinforce professional development and prepare individuals to advance toward NMLS licensure and production‑focused roles.

Job Responsibilities

• Make outbound calls using CCM's CRM and dialer.
• Build relationships through phone, text, email, and social media.
• Schedule appointments for Loan Officers.
• Re‑engage past clients and older leads.
• Prospecting neighborhoods around recent home sales.
• Update CRM with detailed notes.
• Consistently follow up with prospects.
• Work closely with Loan Officers to help grow their business.
• Engage in daily coaching, training, and skill‑building exercises.
• Strive to increase conversations, appointments scheduled and completed, applications generated and loans funded.

Qualifications and Skills

• Graduation from an accredited high school or equivalent.
• 1+ years of customer service or sales experience, preferred.
• Experience in using CRM (Customer Relationship Management) systems, preferred.
• Customer‑service mindset.
• Excellent written, oral, and interpersonal communication skills.
• Skill in completing a variety of tasks in a high‑volume environment.
• Commitment to earning NMLS license in preparation for roles such as Business Development Specialist and Licensed Loan Officer.
• Self‑motivated, goal oriented, and reliable.
• Proficiency in Microsoft Office, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Equal Employment Opportunity

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

Licensing and Regulation

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our Culture and Values

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.