Mortgage Document Execution Specialist II (On-Site)

LoanCare; Virginia Beach (VA); Remote; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) matching

Employee stock purchase plan

Calm memberships

Gym discounts

Tuition reimbursement

Job summary

LoanCare seeks a Default Document Execution Specialist II to join our mortgage servicing team. You will manage foreclosure, bankruptcy, and loss mitigation documents, ensuring accuracy and timeliness in a fast-paced environment.

Ideal candidates bring 2-4 years in customer service and mortgage operations, strong communication skills, and attention to detail. This role supports internal and external clients, with opportunities for remote work and professional growth.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service experience.
• 2+ years of experience within default or mortgage servicing operations.
• Proficient knowledge of customer service principles and practices.
• Proficient mortgage product knowledge.
• Excellent verbal and written communication skills; excellent attention to detail and accuracy.
• Excellent problem-solving and problem analysis skills.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution.
• Complete quality review forms in conjunction with daily actions.
• Document system of record with tracking information and log codes.
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents.
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures.
• Document corrections in tracking system and follow up for completion.
• Order documents and/or supporting documentation as needed to support execution of documents.
• Manage document execution/preparation issues from time of notification to resolution.
• Manage the notary workstation and reconcile data recorded in notary system.
• Upload records to imaging system.
• Communicate with attorney firms, staff, management, and internal default areas.
• Provide administrative support.
• Assist with internal audits.
• Assist and serve as leader/mentor to Specialist I colleagues as needed.
• All other duties as assigned.

Skills

Customer service

Mortgage servicing

Communication skills

Attention to detail

Problem solving

Education

High School Diploma

Job description

LoanCare seeks a Default Document Execution Specialist II to join our mortgage servicing team. You will manage foreclosure, bankruptcy, and loss mitigation documents, ensuring accuracy and timeliness in a fast-paced environment.

Ideal candidates bring 2-4 years in customer service and mortgage operations, strong communication skills, and attention to detail. This role supports internal and external clients, with opportunities for remote work and professional growth.