Default Document Execution Specialist II (On-site)

LoanCare; Virginia Beach (VA); Remote; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) matching

Employee stock purchase plan

Calm memberships

Gym discounts

Tuition reimbursement

Job summary

LoanCare seeks a Default Document Execution Specialist II to join our mortgage servicing team. You will manage foreclosure, bankruptcy, and loss mitigation documents, ensuring accuracy and timeliness in a fast-paced environment.

Ideal candidates bring 2-4 years in customer service and mortgage operations, strong communication skills, and attention to detail. This role supports internal and external clients, with opportunities for remote work and professional growth.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service experience.
• 2+ years of experience within default or mortgage servicing operations.
• Proficient knowledge of customer service principles and practices.
• Proficient mortgage product knowledge.
• Excellent verbal and written communication skills; excellent attention to detail and accuracy.
• Excellent problem-solving and problem analysis skills.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution.
• Complete quality review forms in conjunction with daily actions.
• Document system of record with tracking information and log codes.
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents.
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures.
• Document corrections in tracking system and follow up for completion.
• Order documents and/or supporting documentation as needed to support execution of documents.
• Manage document execution/preparation issues from time of notification to resolution.
• Manage the notary workstation and reconcile data recorded in notary system.
• Upload records to imaging system.
• Communicate with attorney firms, staff, management, and internal default areas.
• Provide administrative support.
• Assist with internal audits.
• Assist and serve as leader/mentor to Specialist I colleagues as needed.
• All other duties as assigned.

Skills

Customer service

Mortgage servicing

Communication skills

Attention to detail

Problem solving

Education

High School Diploma

Job description

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Default Document Execution Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Default Document Execution Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes
• Complete quality review forms in conjunction with daily actions
• Document system of record with tracking information and log codes
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures
• Document corrections in tracking system and follow up for completion
• Order documents and/or supporting documentation as needed to support execution of documents
• Manage document execution/preparation issues from time of notification to resolution
• Manage the notary workstation and reconcile data recorded in notary system
• Upload records to imaging system
• Communicate with attorney firms, staff, management, and internal default areas
• Provide administrative support
• Assist with internal audits
• Assist and serve as leader/mentor to Specialist I colleagues as needed
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 2-4 years of customer service experience
• 2+ years of experience within default or mortgage servicing operations
• Proficient knowledge of customer service principles and practices
• Proficient mortgage product knowledge
• Excellent verbal and written communication skillsExcellent attention to detail and accuracy
• Excellent problem-solving and problem analysis skills

Total Rewards

LoanCare’s Total Rewards Package offers a compr eh ensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $17.88 - $26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare

• As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support.
• Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.