Default Document Execution Specialist I (On-site)

LoanCare; Virginia Beach (VA); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health & Welfare Coverage

Time Off - holidays and vacation

Retirement & Investment - 401(k) match

Wellness programs and mental health资源

Employee recognition programs

Discounts and tuition reimbursement

Job summary

LoanCare is seeking a Default Document Execution Specialist I to collaborate with clients, industry partners and internal teams to maximize outcomes for homeowners. You will manage a pipeline of foreclosure, bankruptcy, and loss mitigation documents for execution, perform quality reviews, and ensure compliance with state guidelines and internal policies.

You will also communicate with attorney firms, staff, and management, provide admin support, and handle document imaging and tracking.

Qualifications

• High School Diploma or equivalent required.
• Basic knowledge of customer service principles and practices.
• Basic mortgage product knowledge.
• Excellent verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Excellent problem-solving and problem analysis skills.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes.
• Complete quality review forms in conjunction with daily actions.
• Document system of record with tracking information and log codes.
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents.
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures.
• Document corrections in tracking system and follow up for completion.
• Order documents and/or supporting documentation as needed to support execution of documents.
• Manage document execution/preparation issues from time of notification to resolution.
• Upload records to imaging system.
• Communicate with attorney firms, staff, management, and internal default areas.
• Provide administrative support.
• All other duties as assigned.

Skills

Customer service experience

Mortgage product knowledge

Communication skills

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Job description

Overview

We are seeking to fill the role of Default Document Execution Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes.
• Complete quality review forms in conjunction with daily actions.
• Document system of record with tracking information and log codes.
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents.
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures.
• Document corrections in tracking system and follow up for completion.
• Order documents and/or supporting documentation as needed to support execution of documents.
• Manage document execution/preparation issues from time of notification to resolution.
• Upload records to imaging system.
• Communicate with attorney firms, staff, management, and internal default areas.
• Provide administrative support.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Basic knowledge of customer service principles and practices.
• Basic mortgage product knowledge.
• Excellent verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Excellent problem-solving and problem analysis skills.

Desired Skills And Qualifications

• 1-3 years of customer service experience preferred.
• 1+ years of experience within default or mortgage servicing operations preferred.

Total Rewards

LoanCare's Total Rewards Package offers a compr eh ensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$15.72 - $23.51 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don't just service mortgage loans - we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you'll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.