Mortgage Default Specialist: Loss Mitigation & REO Expert

General Electric Credit Union; Blue Ash (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k match

Tuition reimbursement

Volunteer opportunities

On-site clinics

Job summary

General Electric Credit Union in Cincinnati, OH is seeking a Mortgage Default Specialist to serve as a subject matter expert in mortgage loss mitigation, foreclosure, and REO support. You will manage assigned cases and help build scalable operating models.

The ideal candidate has at least five years in mortgage servicing, knowledge of investor requirements, and experience working with attorneys and preservation vendors.

Qualifications

• High school diploma or GED; college degree preferred.
• Minimum five years in mortgage servicing, default, or loss mitigation.
• Direct experience with investor requirements, attorneys, or vendors preferred.
• Credit union or community bank experience preferred.

Responsibilities

• Manage complex mortgage default cases from referral through resolution.
• Review hardship packages, servicing history, deadlines, and collateral.
• Prepare recommendations and monitor conditions; escalate issues.
• Oversee foreclosure referrals, attorney activity, and legal milestones.
• Assist with loss mitigation document preparation.
• Serve as primary liaison between internal teams, externals, and vendors.
• Identify process gaps and implement improvements to reduce costs.
• Ensure timely documentation and accuracy in account handling.
• Resolve disputed transactions in a cost-effective manner.
• Provide management data for weekly/monthly reporting.
• Adhere to risk, regulatory standards, policies, and controls.

Skills

RESPA knowledge

Communication skills

Analytical skills

Decision making

Professionalism

Fast-paced

Education

High school diploma

College degree preferred

Job description

General Electric Credit Union in Cincinnati, OH is seeking a Mortgage Default Specialist to serve as a subject matter expert in mortgage loss mitigation, foreclosure, and REO support. You will manage assigned cases and help build scalable operating models.

The ideal candidate has at least five years in mortgage servicing, knowledge of investor requirements, and experience working with attorneys and preservation vendors.