Mortgage Default & Loss Mitigation Specialist

General Electric Credit Union; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision

Life and Disability Insurance

Paid Time Off + Birthday

401k with match

Tuition reimbursement

Volunteer PTO

On-site clinics

Job summary

General Electric Credit Union is seeking a Mortgage Default Specialist to act as a subject matter expert in mortgage loss mitigation, foreclosure, investor requirements, and complex default cases. The role oversees cases, procedures, testing, and training to build a scalable mortgage-default operating model.

The specialist will manage referrals, review hardship packages, prepare recommendations, and coordinate with attorneys, vendors, and internal teams.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum five years of mortgage servicing, mortgage default, loss mitigation, foreclosure, or default claims experience.
• Direct experience with investor requirements, attorneys, preservation vendors, appraisers, controls, procedures, or testing strongly preferred.
• Prior experience in a credit union or community bank preferred.

Responsibilities

• Manage complex mortgage default cases from referral through resolution, foreclosure, REO dispositions, or closure.
• Review hardship packages, financial information, servicing history, deadlines, legal status, and collateral condition.
• Prepare recommendations, monitor conditions, and elevate exceptions, complaints, legal concerns, and investor conflicts.
• Prepare and monitor foreclosure referrals, attorney activity, legal milestones, expenses, valuations, and exceptions.
• Assist with document preparation for loss mitigation workout options.
• Act as the primary contact and liaison between internal teams, external contacts, and third party vendors.
• Identify gaps within existing processes and implement solutions or new procedures to improve efficiency and service levels and reduce costs.
• Follow up on documentation and monitor accuracy of timing in account handling.
• Resolve disputed transactions in a timely and cost-effective manner.
• Provide data to management on a weekly/monthly basis in preparation for monthly reporting.
• Adhere to the company's risk and regulatory standards, policies, and controls.

Skills

Regulatory knowledge

Communication skills

Analytical thinking

Conflict resolution

Professionalism

Education

High school diploma

College degree preferred

Job description

General Electric Credit Union is seeking a Mortgage Default Specialist to act as a subject matter expert in mortgage loss mitigation, foreclosure, investor requirements, and complex default cases. The role oversees cases, procedures, testing, and training to build a scalable mortgage-default operating model.

The specialist will manage referrals, review hardship packages, prepare recommendations, and coordinate with attorneys, vendors, and internal teams.