Mortgage Default Specialist

General Electric Credit Union; Blue Ash (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k match

Tuition reimbursement

Volunteer opportunities

On-site clinics

Job summary

General Electric Credit Union in Cincinnati, OH is seeking a Mortgage Default Specialist to serve as a subject matter expert in mortgage loss mitigation, foreclosure, and REO support. You will manage assigned cases and help build scalable operating models.

The ideal candidate has at least five years in mortgage servicing, knowledge of investor requirements, and experience working with attorneys and preservation vendors.

Qualifications

• High school diploma or GED; college degree preferred.
• Minimum five years in mortgage servicing, default, or loss mitigation.
• Direct experience with investor requirements, attorneys, or vendors preferred.
• Credit union or community bank experience preferred.

Responsibilities

• Manage complex mortgage default cases from referral through resolution.
• Review hardship packages, servicing history, deadlines, and collateral.
• Prepare recommendations and monitor conditions; escalate issues.
• Oversee foreclosure referrals, attorney activity, and legal milestones.
• Assist with loss mitigation document preparation.
• Serve as primary liaison between internal teams, externals, and vendors.
• Identify process gaps and implement improvements to reduce costs.
• Ensure timely documentation and accuracy in account handling.
• Resolve disputed transactions in a cost-effective manner.
• Provide management data for weekly/monthly reporting.
• Adhere to risk, regulatory standards, policies, and controls.

Skills

RESPA knowledge

Communication skills

Analytical skills

Decision making

Professionalism

Fast-paced

Education

High school diploma

College degree preferred

Job description

Mortgage Default Specialist

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Primary Duties and Responsibilities

The Mortgage Default Specialist will be a subject matter expert in the department’s technical resource for mortgage loss mitigation, foreclosure, investor requirements, property preservation, REO support, and complex mortgage default cases. The specialist manages assigned cases, develops procedures and requirements, supports testing and implementation, trains team members, identifies control weaknesses and helps build a scalable mortgage-default operating model.

Essential Responsibilities

• Manage complex mortgage default cases from referral through resolution, foreclosure, REO dispositions, or closure
• Review hardship packages, financial information, servicing history, deadlines, legal status, and collateral condition
• Prepare recommendations, monitor conditions, and elevate exceptions, complaints, legal concerns, and investor conflicts
• Prepare and monitor foreclosure referrals, attorney activity, legal milestones, expenses, valuations, and exceptions
• Assist with document preparation for loss mitigation workout options
• Act as the primary contact and liaison between internal teams, external contacts, and third party vendors associated with Default Servicing activities
• Identify gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs
• Follow up on documentation and monitor accuracy of timing in account handling
• Resolve disputed transactions in a timely and cost-effective manner
• Provide data to management on a weekly/monthly basis in preparation for monthly reporting
• Adhere to the company's risk and regulatory standards, policies, and controls

Education and Experience

• High school diploma/GED required, college degree preferred
• Minimum five years of experience in mortgage servicing, mortgage default, loss mitigation, foreclosure, or default claims experience
• Direct experience with investor requirements, attorneys, preservation vendors, appraisers, controls, procedures, or testing strongly preferred
• Prior experience working in a credit union or community bank preferred

Knowledge, Skills, and Abilities

• Extensive knowledge of regulations and guidelines set forth in the Real Estate Settlement and Procedures Act (RESPA)
• Ability to serve as Subject Matter Expert and handle complex situations efficiently
• Excellent communication skills with high degree of ability to talk to members, especially with matters of sensitivity and conflict resolution
• Strong analytical skills and decisive decision-making skills
• Able to work in a fast-paced environment
• High degree of professionalism especially when working with external parties and attorneys

Benefits

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer