Remote Mortgage Loss Mitigation Specialist

Lake Michigan Credit Union; Grand Rapids Charter Township (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Lake Michigan Credit Union is seeking a Loss Mitigation Mortgage Specialist to monitor delinquent and foreclosure files, review borrower situations, gather required documentation, and apply approved loss mitigation options. The role emphasizes adherence to government and investor guidelines and collaboration with attorneys and internal partners.

You will maintain detailed logs, support servicing actions, and ensure timely progression while upholding the credit union’s values and customer-focused

Qualifications

• Experience with mortgage loan collection procedures and regulations.
• Knowledge of government and investor guidelines (FNMA, FHLMC, FHA, VA).
• Ability to review hardship documents and determine eligibility.

Responsibilities

• Manages delinquent and foreclosure accounts using established workflows.
• Reviews borrower situations, gathers documents, and applies loss mitigation options.
• Escalates exceptions and policy questions to leadership as needed.
• Maintains logs and supports timely servicing actions.

Skills

Communication with members

Documentation handling

Log maintenance

Professionalism & accountability

Education

High school diploma or equivalent

Job description

Lake Michigan Credit Union is seeking a Loss Mitigation Mortgage Specialist to monitor delinquent and foreclosure files, review borrower situations, gather required documentation, and apply approved loss mitigation options. The role emphasizes adherence to government and investor guidelines and collaboration with attorneys and internal partners.

You will maintain detailed logs, support servicing actions, and ensure timely progression while upholding the credit union’s values and customer-focused