Default Servicing Specialist — Mortgage Operations

Express Employment Professionals - Cincinnati East; Ocala (FL); Remote; USD 23,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Ocala, Florida is seeking a Default Support Specialist to provide operational and administrative support across Default Servicing functions including delinquency management, loss mitigation, foreclosure, bankruptcy, and claims.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a regulated environment.

Qualifications

• High school diploma or equivalent.
• Ability to manage a high-volume workload with multiple deadlines and competing priorities.
• Strong written and verbal communication skills.
• Ability to research issues, identify discrepancies, and follow through to resolution.
• Intermediate proficiency with Microsoft Office, including Word and Excel.
• Ability to work onsite in Ocala, FL, Monday–Friday, 8:30 AM–5:00 PM.

Responsibilities

• Review loan activity, servicing records, documentation, and account information for accuracy and completeness.
• Monitor loan-level tasks, milestones, deadlines, and workflow queues.
• Track regulatory, investor, agency, vendor, and internal deadlines and elevate potential delays.
• Support default servicing activities across delinquency, loss mitigation, foreclosure, bankruptcy, and claims.
• Research discrepancies, missing information, servicing exceptions, and account-level issues.
• Follow assigned tasks and issues through resolution to ensure nothing remains outstanding.
• Coordinate with internal departments, attorneys, vendors, investors, insurers, and other business partners.
• Maintain accurate documentation and servicing system notes.
• Identify documentation deficiencies, process gaps, and potential operational risks.
• Review work for accuracy, completeness, and compliance with established procedures.
• Assist with quality control, audits, compliance reviews, and process improvement initiatives.
• Identify recurring issues and opportunities to improve workflows and reduce unnecessary manual processes.
• Utilize servicing systems, workflow tools, document management systems, reporting tools, and other technology to manage responsibilities efficiently.
• Adjust priorities as workloads, portfolio conditions, requirements, and business needs change.
• Handle sensitive borrower and company information with professionalism, confidentiality, and integrity.

Skills

Ownership

Attention to Detail

Time Management

Problem Solving

Communication

Initiative

Collaboration

Adaptability

Professionalism

Regulatory Awareness

Education

Associate's or Bachelor's degree in Business Administration, Finance, Accounting

Tools

MSP Mortgage Servicer

FICS Mortgage Servicer

MS Word

MS Excel

Job description

Express Employment Professionals - Cincinnati East in Ocala, Florida is seeking a Default Support Specialist to provide operational and administrative support across Default Servicing functions including delinquency management, loss mitigation, foreclosure, bankruptcy, and claims.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a regulated environment.