Mortgage Default & Loss Mitigation Specialist

FocusOne; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

FocusOne Mortgage Solutions in Houston seeks a Mortgage Default Specialist to manage default-related processes with accuracy, professionalism, and compliance. You will work with credit unions, members, and internal teams to drive timely resolutions while delivering excellent service.

The role emphasizes outbound and inbound calls, payment arrangements, and detailed documentation of loan statuses. You will follow procedures to stay compliant with federal and state mortgage regulations and provide

Qualifications

• 2–5 years mortgage servicing or collections experience.
• Degree preferred or equivalent combination of education and prior experience.
• Knowledge of federal and state regulations regarding mortgage collections.

Responsibilities

• Manage inbound and outbound phone activities.
• Assist borrowers in making payment arrangements, resolving questions, or seeking assistance to resolve financial difficulties.
• Document loan-level status updates in the system of records.
• Provide counseling or suggestions to assist members with payment questions or seeking payment assistance.

Skills

Communication

Empathy

FICS MSP experience

Analytical thinking

Time management

Regulatory knowledge

Team collaboration

Education

Degree preferred

Job description

FocusOne Mortgage Solutions in Houston seeks a Mortgage Default Specialist to manage default-related processes with accuracy, professionalism, and compliance. You will work with credit unions, members, and internal teams to drive timely resolutions while delivering excellent service.

The role emphasizes outbound and inbound calls, payment arrangements, and detailed documentation of loan statuses. You will follow procedures to stay compliant with federal and state mortgage regulations and provide