Mortgage Loss Mitigation Counselor

University Bank; Jacksonville (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

University Bank is seeking a Loss Mitigation Specialist to reduce foreclosure risk by working directly with delinquent borrowers to identify sustainable home retention or liquidation solutions.

You will review borrower financials, counsel on options, and ensure loss mitigation reviews meet investor, insurer, and regulatory requirements, with collaboration across departments to support resolution efforts.

Qualifications

• Minimum 3 years of experience in mortgage loss mitigation and related default servicing.
• Certification in credit counseling, collections, or mortgage servicing is a plus but not required.
• Strong understanding of foreclosure prevention options and regulatory compliance.
• Experience with ICE Mortgage Technology platforms, including MSP, LMS is highly preferred.

Responsibilities

• Review and validate borrower financial packages for completeness, accuracy, and compliance with required documentation standards prior to underwriting evaluation.
• Process, evaluate, and monitor all workout options in accordance with GSE and government guidelines, ensuring adherence to timelines and eligibility criteria.
• Ensure full compliance with federal, state, investor, and insurer regulations, including CFPB mortgage servicing rules under Regulation X and Regulation Z.
• Coordinate with borrowers, lenders, attorneys, and investors to develop sustainable workout strategies.
• Maintain accurate servicing system records and ensure correct payment posting and status updates.

Skills

Mortgage loss mitigation

Regulatory compliance

Customer communication

ICE MSP LMS knowledge

Education

High school diploma

Tools

ICE MSP

LMS

Job description

University Bank is seeking a Loss Mitigation Specialist to reduce foreclosure risk by working directly with delinquent borrowers to identify sustainable home retention or liquidation solutions.

You will review borrower financials, counsel on options, and ensure loss mitigation reviews meet investor, insurer, and regulatory requirements, with collaboration across departments to support resolution efforts.