Mortgage Customer Support Specialist (Remote-Friendly)

Village Capital & Investment; Henderson (NV); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

401(k)

Paid training

Daytime shifts

Job summary

Village Capital & Investment LLC in Henderson, NV is seeking a motivated Customer Service Representative to be the primary contact for customers, answering inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service. Remote work is available for residents of NC, SC, AL, and GA.

In this role you will handle inbound calls, place outbound follow-ups, assist with basic mortgage needs to achieve one-call resolutions, and collaborate with internal and

Qualifications

• High school or equivalent (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Strong attention to detail
• Computer proficiency (Excel, Word, Gmail, Google)

Responsibilities

• Receive inbound calls from clients and current customers
• Place outbound follow-up calls to progress resolutions
• Assist with basic mortgage needs to achieve one-call resolution
• Engage in meaningful conversations to build rapport and assist with mortgage processes
• Partner with internal and external departments to resolve client issues

Skills

Customer Service Experience

Phone Etiquette

Attention to Detail

Work Ethic

Teachable

Personable

Outgoing

Dependable

Confidentiality

Organizational Skills

Verbal Communication

Written Communication

Education

High School or Equivalent

Tools

Excel

Word

Gmail

Google Workspace

Job description

Village Capital & Investment LLC in Henderson, NV is seeking a motivated Customer Service Representative to be the primary contact for customers, answering inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service. Remote work is available for residents of NC, SC, AL, and GA.

In this role you will handle inbound calls, place outbound follow-ups, assist with basic mortgage needs to achieve one-call resolutions, and collaborate with internal and