Mortgage Customer Care Specialist (Bilingual Preferred)

Guild Mortgage; United States; Remote; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

401(k) matching

Job summary

Guild Mortgage Company in the United States seeks a Customer Service Representative to provide friendly, knowledgeable service to customers and staff under supervision. You will handle calls, emails, and written correspondence, and maintain accurate call notes and files.

This role requires a positive, patient attitude, excellent communication, and the ability to work in a fast-paced, metrics-driven environment. Bilingual Spanish is preferred and shift is M-F 8:30am–5:00pm PST.

Qualifications

• High school diploma or equivalent preferred with 2+ years in high-volume customer service roles.
• Experience in consumer/mortgage lending or banking is strongly preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Answer and service calls in a professional, timely, and efficient manner.
• Build rapport with customers by greeting them courteously and professionally.
• Listen to customer needs and concerns; demonstrate empathy and patience.
• Respond to inquiries via phone, email, and written correspondence.
• Verify customer understanding and provide information about loan servicing.
• Prepare accurate call notes and update customer files in the system.
• Escalate and direct misdirected requests as needed.
• Contribute to improving customer satisfaction and productivity.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Blitzdoc

Job description

Guild Mortgage Company in the United States seeks a Customer Service Representative to provide friendly, knowledgeable service to customers and staff under supervision. You will handle calls, emails, and written correspondence, and maintain accurate call notes and files.

This role requires a positive, patient attitude, excellent communication, and the ability to work in a fast-paced, metrics-driven environment. Bilingual Spanish is preferred and shift is M-F 8:30am–5:00pm PST.