Bilingual Mortgage Support Specialist

Idaho Housing and Finance Association; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial services organization is seeking a Bilingual Customer Service Representative for its Loan Servicing Department in Boise, Idaho. The ideal candidate will provide exceptional customer service, manage mortgage-related inquiries, and assist with loan administration. Strong communication skills and the ability to work efficiently under pressure are essential. Join our team to make a positive impact on the lives of Idahoans through housing solutions.

Qualifications

• Bilingual in Spanish is a mandatory requirement.
• Strong customer service and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced setting is required.

Responsibilities

• Provide exceptional customer service to clients regarding mortgage-related inquiries.
• Assist with administrative tasks for single-family home loans.
• Maintain confidentiality while handling sensitive client information.
• Redirect calls efficiently to ensure customer satisfaction.

Skills

Bilingual in Spanish

Customer service skills

Communication skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

A financial services organization is seeking a Bilingual Customer Service Representative for its Loan Servicing Department in Boise, Idaho. The ideal candidate will provide exceptional customer service, manage mortgage-related inquiries, and assist with loan administration. Strong communication skills and the ability to work efficiently under pressure are essential. Join our team to make a positive impact on the lives of Idahoans through housing solutions.