Mortgage Customer Care Agent — One-Call Resolution

Village Capital & Investment LLC; Hildale (UT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

A reputable mortgage company in Hildale, UT, is seeking a Customer Service Representative to join their team. The role involves handling inbound and outbound client calls, providing assistance with mortgage inquiries, and ensuring a smooth service experience. Ideal candidates should have customer service experience and strong communication skills. This full-time position offers a supportive workplace that values professional growth and comes with various benefits including health insurance and retirement matching.

Qualifications

• Must have prior customer service experience.
• High school diploma or equivalent is preferred.
• Proficient with basic computer applications.

Responsibilities

• Receive inbound calls from clients.
• Place outbound calls for follow-up.
• Assist clients with mortgage needs.
• Engage in conversations to build rapport.
• Resolve client issues in partnership with departments.

Skills

Customer Service Experience

Excellent Phone Etiquette

Attention to Detail

Computer Proficiency

Strong Work Ethic

Exceptional Communication Skills

Education

High school or equivalent

Tools

Excel

Word

Gmail

Google

Job description

A reputable mortgage company in Hildale, UT, is seeking a Customer Service Representative to join their team. The role involves handling inbound and outbound client calls, providing assistance with mortgage inquiries, and ensuring a smooth service experience. Ideal candidates should have customer service experience and strong communication skills. This full-time position offers a supportive workplace that values professional growth and comes with various benefits including health insurance and retirement matching.