Customer Service Representative

Village Capital & Investment LLC; Hildale (UT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

A reputable mortgage company in Hildale, UT, is seeking a Customer Service Representative to join their team. The role involves handling inbound and outbound client calls, providing assistance with mortgage inquiries, and ensuring a smooth service experience. Ideal candidates should have customer service experience and strong communication skills. This full-time position offers a supportive workplace that values professional growth and comes with various benefits including health insurance and retirement matching.

Qualifications

• Must have prior customer service experience.
• High school diploma or equivalent is preferred.
• Proficient with basic computer applications.

Responsibilities

• Receive inbound calls from clients.
• Place outbound calls for follow-up.
• Assist clients with mortgage needs.
• Engage in conversations to build rapport.
• Resolve client issues in partnership with departments.

Skills

Customer Service Experience

Excellent Phone Etiquette

Attention to Detail

Computer Proficiency

Strong Work Ethic

Exceptional Communication Skills

Education

High school or equivalent

Tools

Excel

Word

Gmail

Google

Job description

Join to apply for the Customer Service Representative role at Village Capital & Investment LLC

Job Title: Customer Service Representative

Location: Hildale, UT

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Basic Qualifications

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Keeping composure during stressful predicaments
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Always seeking to improve
• Commitment to confidentialityEssential organizational skills
• Exceptional verbal and written communication

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

Seniority level: Entry level

Employment type: Full-time

Job function: Other

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