Senior Collections Specialist — Remote, Bonus Eligible

CCF Bank; La Crosse (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

HSA with CCF Contributions

401K Retirement Plan and Company Match

Paid Time Off and Holidays

Education Reimbursement Program

Employee Assistance Program (EAP)

Job summary

CCFBank is seeking an experienced Senior Collections Specialist to minimize losses and support customers facing financial challenges. You will partner with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions that benefit both the customer and the Bank.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with preferred experience in Freddie Mac, Fannie Mae, VA, USDA, and SBA

Qualifications

• Associates' degree in accounting, finance, economics or related field.
• Substitution: two years of directly related full-time experience may be considered in lieu of the degree.
• Four years of experience in the financial services industry.
• Four years of experience working in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is preferred.

Responsibilities

• Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
• Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Collaborate with AVP Mortgage Processing & Special Assets and external agencies to support collection efforts.
• Research delinquent accounts, perform skip tracing, gather documentation for collection strategies.
• Maintain accurate records of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and recommend actions.
• Develop and maintain department procedures and process improvements.
• Mentor and support Collections Specialists and other team members.

Education

Associates' degree in accounting, finance, economics or related field

Four (4) years of experience in the financial services industry

Four (4) years of experience working in collections or customer service

Job description

CCFBank is seeking an experienced Senior Collections Specialist to minimize losses and support customers facing financial challenges. You will partner with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions that benefit both the customer and the Bank.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with preferred experience in Freddie Mac, Fannie Mae, VA, USDA, and SBA