Mortgage Care Specialist — Remote Call Center

GigFinder.ai; Indiana (PA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Mental health resources

Recognition programs

Tuition reimbursement

Job summary

LoanCare is seeking a Customer Experience Specialist I to assist homeowners with routine or complex issues in a call-center environment, delivering exceptional service and clear mortgage process guidance. Ideal candidates have a high school diploma, strong communication, attention to detail, and problem-solving skills; call center experience is a plus.

Remote work flexibility is available, with opportunities to grow within a national mortgage subservicing leader.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of customer service principles and practices.
• Excellent communication skills.
• Strong attention to detail and accuracy.
• Problem-solving and problem analysis skills.

Responsibilities

• Assist homeowners with routine or complex issues and requests in a call center environment.
• Use an advanced telephony system and provide exceptional customer service.
• Explain mortgage-based process information and resolve customer issues.
• Handle inbound/outbound calls while meeting performance metrics.
• Accurately track/document communications to provide a detailed history of contact.
• Identify root causes and explain best solutions to promptly resolve concerns.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Education

High School Diploma

Job description

LoanCare is seeking a Customer Experience Specialist I to assist homeowners with routine or complex issues in a call-center environment, delivering exceptional service and clear mortgage process guidance. Ideal candidates have a high school diploma, strong communication, attention to detail, and problem-solving skills; call center experience is a plus.

Remote work flexibility is available, with opportunities to grow within a national mortgage subservicing leader.